Service Manager

Service Manager is a service management web solution for small to medium sized businesses and organizations, allowing them to provide a support service to their customers in a professional, easy and efficient way.

Service Manager is fully oriented to deal with support activities related to software development industry. Service Manager retrieves its background knowledge from the most popular public frameworks and standards such as ITIL and ISO/IEC 20000, hence, the best practices compiled by Service Manager are aligned with the vocabulary and core objectives described by those frameworks and standards.

Service Manager’s domain

  • Service Catalogue Management (SCM) and Service Level Agreements (SLA)
  • Problem Management
  • Event, Incident and Request Fulfillment Management
  • Access Management through LDAP integration
  • Service Improvement and Service Reporting
  • Knowledge Management
  • Service Validation and Testing through TeStudio integration